Visitors from North America, welcome!

Thank you very much for visiting our website. Even if we created this online boutique for the British stitchers' community, we have customers in North America and we genuinely appreciate your interest.

It is not so easy to find a French website which is reliable, 100% in English and displays only French designs and embellishments (with of course all instructions translated in English). That is why we are more than happy to do our best to satisfy your specific needs.

To spare you some time, here are the answers to the most frequently asked questions we get from North American visitors:

About delivery:
We are based in France. Our delivery cost for North America is £6 for designs and £8 for kits. We refund the difference between the cost you paid and the real cost we paid whenever it is significant. If you are ordering only one or two patterns or a small item, you may want to check with us the real delivery price. To do so, just This email address is being protected from spambots. You need JavaScript enabled to view it. (or use the contact form in the top menu) telling us which designs/goods you'd like to order and we will weigh them and give you the real delivery cost. 

All items are sent by La Poste Priority Mail, which is supposed to take between 4 and 8 working days to reach you (but sometimes it can take longer). You should expect to receive your package 10-12 days after our shipping confirmation. You can also choose a "Priority Mail + tracking number" shipping method for £7,50 instead of £5. This tends to be faster than "just" Priority Mail but there is no guaranty from La Poste regarding the delivery time. As the name says, it gives the possibility to track the package to your home though you don't need to sign (the package can be left in your mailbox provided that it fits in).

Of course, should you need specific delivery services (insurance, fast delivery, etc), we can quote it for you too (again at real cost). Just send us an e-mail.

About prices:
You can shop only in British pounds (GBP) at our boutique. So you may want  to check the exchange rate between GBP and US or Canadian dollars before placing an order. You can do this here http://www.xe.com/. Otherwise you will know the real price in dollars only when you are about to pay with your card or your Paypal account.
Our prices are based on the prices in France (meaning we can't sell at a cheaper price than the designer herself in France). We are aware that you may find some items a bit expensive compared to what you are used to in North America. Find out why below.

About quality:
The designs we sell are the result of a real work of creation by an independant designer. They are not an existing picture that is simply computarized, or a file from a bank of images that is automatically transformed into a grid by a software. Most of our designers draw by hand, even use watercolours before transforming their design into a chart. They take time to hand-pick the thread (floss) colours and often stitch the pattern themselves in order to correct the grid before marketing the design.
All the items we sell are made in France even the fabrics, the ribbons and the braids. Most of them are not mass-produced: buttons, pendant, charms, decorative pins and overdyed threads are hand-made. Pre-printed linen, ready-to-transfer pictures, wood hangers and thread-holders are limited editions. So is our range of ready-to-stitch items which are carefully made of top quality materials in a small studio near Paris.

About downloading:
No,the designs we sell can't be downloaded (only our free charts and tutorials can be). This is a requirement from the designers we work with. There are so many copyright abuses with the Internet that preventing the digitalization of their designs is unfortunately one of the last ways they have to preserve their rights. This means you won't find these designs for downloading anywhere (if you would it would be from illegal sources and you should report it to us or to the designer).
In any case, the price for a digitalized pattern would be pretty much the same as for the "real" one. Because what you pay for is a genuine design, not the sheets of paper.

About cutting the costs
If you are a member of a local stitch or crafts club and want to organize a stitch along based on one of our designs, we will be more than happy to study a special price for you. If you would like to share the delivery costs with fellow stitchers or place a "bulk" order, we can make a quotation as well and you may benefit from special offers. Just This email address is being protected from spambots. You need JavaScript enabled to view it. .

Should you need further information, please do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it.

Enjoy your visit!

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Shopping with us: Copyright notice

Please, take time to read the following important information about copyrights.

SoCreaStitch is a website specialised in selling embroidery designs and kits.
All the designs sold by SoCreaStitch are registered and protected under intellectual property laws.
SoCreaStitch is particularly committed to ensuring the protection of the designers' rights. 

Therefore when buying a design or pattern through SoCreaStitch.co.uk,
you are not allowed to:

• photocopy the chart (or part of the chart) to give it to a fellow stitcher or sell it;
• digitize the chart (or part of the chart) to e-mail it or make it available on your blog, a forum or any  other personal webpages.

Sharing patterns on forums (whether it is free or not) is totally illegal and is currently impoverishing the creativity and reducing the number of patterns available as some designers have decided to stop their activity.

But if you'd like to, you are of course very welcome to:

• modify the pattern in order to adapt it to your own project;
• take a picture of your finished work and show it on your blog or personal webpage, quoting the name of the designer and mentioning that you have adapted the design if this is the case;
• resell the original chart (not a photocopy) after you've used it.

In abiding by this copyright statement you will help us to protect creativity and the work of our designers: that is the best way to ensure the stitchers' community with lots of new original designs in the future!

Next article: Terms and Conditions

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Shopping with us: Quality Chart

We provide a friendly and efficient service, check our customers' testimonials.

Because we are well aware:

• of the time it takes to complete a stitched project,
• of the pleasure and satisfaction it should always bring,

we commit to providing you with the best quality products and services.

That is why:

• we do our best to provide clear and complete information on each product as well as at least one picture which shows you the product as close as possible as it is in flesh ; for hand-made products, when we are aware that some differences may be relevant to you, we take a picture of each single item for you to be sure to buy exactly the one you've seen on the picture;

• we pride ourself on offering products entirely made in France, or when this isn't possible (which can occur, though rarely for fabrics and embellishments) that are designed in France and made in Europe. In all cases, the origin of the product (if not France) will always be clearly stated so that you know exactly what you're buying;

• all the products on sale on this website are in stock; for hand-made products, there may be sometimes only one item as they are really unique: it is usually mentionned in the product description;

• we take great care in storing, packaging and shipping the goods.

On top of all the care we take, we would like you to be aware while shopping on our website that:

• we can not guarantee that the colours you see on your monitor are exactly the same as the product's ones. This depends on the graphic capabilities of your computer and monitor.

• sometimes you may find that a picture isn't clear or large enough, especially for cross-stitch designs ; this is due to copyright issues ; we do our best to add close-ups and colour palette pictures but do not hesitate to contact us if in doubt;

• dimensions of a design in cm or inch are always indicative as they can vary depending on the fabric, especially with linen; you should always refer to the stitch count to work out an accurate design area given the fabric you've chosen;

• dimensions of the "recommended fabric": we usually add to the design area a 10cm margin in all directions in order to facilitate your stitching and to allow different finishing possibilities; sometimes it may not be the case depending on the finishing instructions given by the designer ; please make sure to check the fabric size you need depending on your own project (it may be less or more than the recommended one);

• dimensions of the fabric when you buy a kit or pack: you will receive a piece of fabric of at least the dimensions in cm (inches dimensions only are indicative).

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Shopping with us: Method of Payments

On this website, you will be able to pay either with your usual card (see list below) or with your Paypal account.

The payment process is totally secured by Paypal; you do not need to open a Paypal account.

During the check out process, you will be automatically redirected on a Paypal secured page. You will then be able to choose whether you prefer to pay with:

• MasterCard
• Maestro
• Visa
• Visa Electron,
• American Express,
• Solo
• direct Debit
• or your Paypal account if you have one.

At no time will we have access to or store your card details, only Paypal handles the payment during the check out process.

Next article: Delivery costs and shipping policy

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Shopping with us: Returns Policy

We make every effort to ensure that you are satisfied with your order. Should this not be the case, you are able to cancel your order and return the goods within 7 working days after you receive them. 

Regarding the return of cross-stitch designs or kits/packs: please be aware you must send back the goods in their original sealed packaging. Due to copyright issues we won't be able to refund you if the packaging has been opened.

If you wish to return a product please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. to let us know the item is coming back to us with the following details : order number, full name, address and telephone number. You must include with the goods a covering note explaining the reason of the return.

It is the customer's responsibility to cover the cost of return to us and make sure that it is well packaged. The return postage will not be refunded unless the return is due to a mistake made by ourselves or due to a faulty item.

Provided the goods are received in brand new condition and with the same packaging they were initially sent, we will fully refund the price of the goods, which you will receive within 30 days of cancellation.

Next article: Privacy policy

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Shopping with us: delivery costs and shipping policy

Unfortunately, due to significant increase in postage costs over the years, we have had to give up our £3 P&P policy. From 25th August 2020, P&P costs are as follow.

For orders with only charts or small embellishments :

The Post and Packaging cost is only £4.00 for the UK and Europe whatever the amount and the weight of your order.
It is £6 for the rest of the world (it may be less if you are ordering only one small design => in that case we will refund you the difference via Paypal).

For orders including a kit :

The Post and Packaging cost is £6.00 for the UK and for Europe whatever the amount and the weight of your order. 
It is £8 for the rest of the world.

We aim to remain as fair as possible with our customers regarding the shipping costs. That is why we refund the difference between the P&P costs you paid and the real cost we paid when this difference is significant.

All goods are shipped from France using La Poste Priority Mail (no tracking number). We ship worldwide.

We aim to dispatch the goods within 48 hours of receiving your order excluding weekends. Should we be unable to dispatch your goods within 4 working days we will email you and let you know.

All items will be sent by La Poste Priority Mail, which used to take between 3 and 5 working days to reach you in the UK. But due to Covid-19 it now usually takes longer. 

Our shipping methods do not include specific insurance regarding the value of the goods.

Should you like a tracking number, faster delivery or insurance, please do not hesitate to contact us for a specific quotation.

Next article: Return, refund and cancellation

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Shopping with us: Privacy Policy

This privacy policy sets out how SoCreaStitch uses and protects any information that you give SoCreaStitch when you use this website.

SoCreaStitch is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SoCreaStitch may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15/03/10 and was udapted in May 2018.

We may collect the following information:

• Name and title;
• Contact information including email address;
• Demographic information such as address and postcode;
• Other information relevant to customer surveys and/or offers.

We will never collect your credit card details.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Processing your order;
• Improving our products and services.

Newsletter

After processing your order, we will not e-mail you in the future unless you have given us your consent by subscribing to our newsletter.You do not need to create a customer account (i.e. to buy a product) to be able to sign up for the newsletter. Just use the Newsletter form which appears on each page of this website.

If you subscribe to our newsletter we may periodically send emails using the email address which you have provided. These newsletters may cover new products, special offers or other information which we think you may find interesting.

At any time you can cancel your registration to our newsletter either by using the dedicated link shown on each newsletter e-mail or by sending us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about SoCreaStitch which we think you may find interesting.

You may request details of personal information which we hold about you under the European GDPR (General Data Protection Regulation). If you would like a copy of the information held on you please write to SoCreaStitch, La Félicière, 85150 Saint Julien des Landes, France or e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. . If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Next article: Important information about Copyright

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Shopping with us: Terms and conditions of website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SoCreaStitch's relationship with you in relation to this website. 

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Even if we do our best to provide you with the best quality of information or materials, either we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and pictures of designs and products. Reproduction is prohibited other than in accordance with the copyright policy, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of France.

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