Returns Policy

Shopping with us: Returns Policy

We make every effort to ensure that you are satisfied with your order. Should this not be the case, you are able to cancel your order and return the goods within 7 working days after you receive them. 

Regarding the return of cross-stitch designs or kits/packs: please be aware you must send back the goods in their original sealed packaging. Due to copyright issues we won't be able to refund you if the packaging has been opened.

If you wish to return a product please e-mail us to let us know the item is coming back to us with the following details : order number, full name, address and telephone number. You must include with the goods a copy of your invoice and a covering note explaining the reason of the return.

It is the customer's responsibility to cover the cost of return to us and make sure that it is well packaged. The return postage will not be refunded unless the return is due to a mistake made by ourselves or due to a faulty item.

Provided the goods are received in brand new condition and with the same packaging they were initially sent, we will fully refund the price of the goods, which you will receive within 30 days of cancellation.

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